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Business Analyst

Richmond, VA
 
  Client is seeking a Sr. Business Systems Analyst to participate on projects to implement small to medium sized COTS (Commercial Off-the-Self) systems and also serve as the primary administrator once each system goes live.

Location: Richmond, VA - must be local candidate for this role.
Primary Responsibilities:
-Serve as BSA on implementation projects for small to medium sized COTS products (cloud-based Telecom Expense Management, Helpdesk and Atlassian JIRA, Access)
-Partner with implementation vendors during implementation to learn how to administer and support COT products post-go-live
-Serve as primary administrator of small to medium sized COTS products
-Partner with business and IT stakeholders to identify and implement configuration-based enhancements to supported COTS products based on industry best practices and needed process improvements
-Partners with Security Operations to manage single-sign-on authentication and user access to COTs products.
-Reach out, as necessary, to vendor provided support for COTS Products to troubleshoot platform issues.
Required Experience/Skills:
-Has previous experience as a Sr. BSA and as a cloud-based COTs product administrator
-Ability to learn new products and systems quickly
-Possesses excellent problem solving and technical troubleshooting capabilities
-Is a self-starter and independent worker; does not require detailed instructions on what tasks to complete or how to complete them
-Works independently and is able to effectively and efficiently translate business, process and technical goals into actionable tasks
-Able to balance multiple assignments for different systems simultaneously based on priority and complexity
-Possesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to big picture as well as technical details and knows when to speak to each and how)
-Diligently, but tactfully pursues answers to needed questions in order to address gaps and advance work progress
-Effectively facilitate meetings and requirements gathering sessions
-Writes specific, measurable and testable user stories with detailed acceptance criteria
-Proficient with Microsoft Office 2013/2016 (Word, Excel, PowerPoint, Visio)
-Makes recommendations for the logical design of COTs product enhancements
-Publishes clear and effective process flows
-Creates detailed data mappings, as needed, for data integration work between COTS products and other legacy systems
Highly Desired:
-Previous experience using and/or administering JIRA Cloud (and/or other Atlassian Cloud products)

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